CK's Developer Blog

When we change our website’s hosting provider from ProviderA to ProviderB we need to change the domain name servers with the domain registration account (like GoDaddy). This may take anywhere from few minutes to 72 hours. To check if the DNS information update has happened, I found the below links very helpful.

http://www.preshweb.co.uk/cgi-bin/dns-propagation-tracker.pl

http://www.whatsmydns.net/

Many of the shared server hosting providers do not enable email piping. Hence OsTicket may not work resulting in an error “local delivery failed”.

But they may provide an option to use IMAP/POP poll to retrieve the ticket information (This should be enabled in the Email related settings in OsTicket). Now to enable this poll we have to setup a cronjob. Before setting up cronjob, we can know the PHP location by running the following command.

which php

which will produce a result like

/usr/local/bin/php

.

Now set up a cronjob with the following command.

/usr/local/bin/php  /home/username/pathToOsTicketInstallation/api/cron.php

Note: Please ensure cron.php has executable rights (else run chmod +x)