Configuring OsTicket for your website in shared server hosting
Many of the shared server hosting providers do not enable email piping. Hence OsTicket may not work resulting in an error “local delivery failed”.
But they may provide an option to use IMAP/POP poll to retrieve the ticket information (This should be enabled in the Email related settings in OsTicket). Now to enable this poll we have to setup a cronjob. Before setting up cronjob, we can know the PHP location by running the following command.
which php
which will produce a result like
/usr/local/bin/php
.
Now set up a cronjob with the following command.
/usr/local/bin/php /home/username/pathToOsTicketInstallation/api/cron.php
Note: Please ensure cron.php has executable rights (else run chmod +x)
